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supporthive.ai

AI-Powered Solution

Feedback & Survey
Collection

Gather customer feedback through natural, conversational interactions. Real-time sentiment analysis, higher response rates, and actionable insights—helping you continuously improve service quality and strengthen customer relationships.

Key Benefits

Discover how our solution transforms your operations and enhances customer satisfaction.

Higher Response Rates

Conversational surveys feel natural and engaging, dramatically increasing completion rates over static forms.

Real-Time Sentiment

AI analyzes tone and sentiment during conversations, providing instant insights into customer satisfaction.

Natural Collection

Feedback is gathered through fluid conversation, not rigid forms—customers share more when it feels easy.

Actionable Insights

Automatic categorization and trend analysis turn raw feedback into clear, actionable business intelligence.

Stronger Relationships

Showing customers you value their input builds loyalty and strengthens long-term relationships.

Custom Surveys

Design tailored surveys with branching logic, rating scales, and open-ended questions for any use case.

See It In Action

Real-world scenario showing the power of conversational AI.

Scenario

After a service call, the AI automatically follows up to gather feedback. It asks about the customer's experience, collects a satisfaction rating, captures specific comments, and flags any negative sentiment for immediate attention.

HOW IT WORKS
1
Service interaction completes successfully
2
AI initiates a follow-up feedback call
3
Customer rates their overall satisfaction (1-5)
4
AI asks targeted follow-up questions based on the rating
5
Open-ended feedback is captured and analyzed
6
Negative sentiment triggers an alert to the team manager

Frequently Asked Questions

Got questions? We’ve got answers.

Surveys can be triggered after any interaction—service calls, purchases, appointments, support tickets—or on a scheduled basis. Timing is fully configurable.
Our AI uses natural language processing to detect positive, negative, and neutral sentiment in real time, along with specific emotion indicators like frustration or satisfaction.
Yes, we integrate with popular analytics and CRM platforms including Salesforce, HubSpot, Google Analytics, and custom dashboards via API.
You can configure surveys to be anonymous or identified, depending on your needs. Anonymous surveys can still capture sentiment trends without personal data.

Cost breakdowns and billing insights

it’s a birds eye overview of the complete service along with key insights.

The policies, procedures and order of service the AI agent should follow when representing your business.

Train your agent the way you wan it to represent your business.

Provides complete customer conversation, detailed transcript, and voice playbacks.