The UK's biggest restaurant chains already answer the phone with AI
We rang Zizzi and Prezzo branches. An AI voice agent picked up, took the booking and handled the order with no hold music and no missed call. Big chains have spent heavily to build this. SupportHive gives independent restaurants and groups the same thing in days.
We called them. AI answered.
No marketing claims, just what happened when our team phoned public branch numbers like any other customer.
Zizzi
AI on the line- Answered by: an AI voice agent, not a member of staff
- Handled: table bookings and orders
- Not shown on the website: no "AI" label anywhere. You only find out by calling
Prezzo
AI on the line- Answered by: an AI voice agent, not a member of staff
- Handled: table bookings and orders
- Not shown on the website: it runs quietly behind the phone line
Customers don't notice the switch, and that's the point. The phone gets answered every time and the booking lands in the system.
Why the big chains moved first
Every restaurant has the same phone problem. Chains simply measured it sooner.
Missed calls are lost covers
Peak service is when the phone rings most and when nobody can pick up. Unanswered callers book somewhere else.
Staff belong on the floor
Every minute spent reading out opening hours or the gluten-free menu is a minute away from guests in the room.
Same answer at every branch
One AI, trained on your menu, hours and policies, gives every caller at every site the same accurate answer.
The same technology, without the enterprise project
National chains have IT departments and long rollouts. You have SupportHive.
What your AI receptionist handles
On every call
- Takes table bookings, checks availability and confirms by SMS
- Takes takeaway and collection orders from your live menu
- Answers menu, allergen, opening-hours and location questions
- Changes or cancels existing bookings
Behind the scenes
- Transfers to a real person when a caller needs one
- Every call logged, recorded and summarised in your dashboard
- One agent per branch or one for the whole group
- Natural UK voice that sounds like your team, not a robot
Live in three steps
Tell us about you
Send us your menu, opening hours and booking rules. We can also build the agent straight from your website.
Hear it first
Ring your new agent, test it with real questions and tweak anything you don't like.
Switch it on
Forward your number, or use a new one. From then on, every call gets answered.
Questions restaurant owners ask us
Will my customers know they're talking to AI?
Most callers just get their booking made. When we called the big chains it felt like a normal call, and SupportHive works the same way. You decide how your agent introduces itself.
Do I need to be a big chain to use this?
No. That's the gap SupportHive fills. Chains like Zizzi and Prezzo have the budget for big technology projects. We give a single restaurant, or a group of ten, the same capability for a published monthly price.
What happens with a complicated call?
The agent hands the caller to a member of your team, or takes a message and texts it to you straight away. Nothing gets lost.
Can I keep my existing phone number?
Yes. Forward your current number to your SupportHive agent, either all the time or only when nobody picks up.
Answer every call, just like the big chains
Tell us about your restaurant and we'll set up a demo agent you can phone yourself.
Zizzi and Prezzo are trademarks of their respective owners. Neither is a SupportHive customer, and neither is affiliated with or endorses SupportHive. Observations are based on calls our team made to publicly listed branch numbers in October 2026 and may change at any time. We don't know which provider either brand uses.
